Trip John Car Rental FAQs

These FAQs are intended to clarify all aspects of car rentals that are important to know before renting any car in Dubai.

Important Documents

What documents will I need to present when I pick up my rental car?

At the time of rental car pick-up
1.For UAE resident Visa Holders, you will be required to present

2.For Visitors from GCC countries, you will be required to present 3.For visitors from other than GCC countries, a valid International Driving License is required.
4.A booking voucher is a must for all! This will be sent to you within 48 hours after booking and must be printed out.

Do I need an international driver's license?

If you are a tourist and need a rented car to explore UAE, you will need to bring both, International and domestic driving license.
But if you are on a residential visa/work permit in UAE, a valid UAE driving license is enough.

All about Cars

What type of cars do you offer?

Our standard RTA approved fleet features UAE's top car rental agencies including sedans, hatchbacks, luxury cars, sports cars, SUV's etc. However, we also have many other economical cars, buses, trucks or any type of vehicle you need anywhere in Dubai, Abu Dhabi, Sharjah and other emirates.
Our online reservation process is the easiest way to see available cars at your particular location.
Simply select "car types" from the main menu to view our fleet.

Can I reserve a model car?

Yes, of course! Book your choice of car from our fleet and we'll do our best to have that exact car waiting for you at the pick-up counter. But unfortunately, we cannot guarantee that the specific make or model you choose will always be available. This is because sometimes our renters decide to keep their favourite car longer than they originally planned, which might overlap your rental request. But if we have the car of your choice at the location when you arrive, you'll get it!

What features do rental cars in the UAE include?

You will find all cars featured with air conditioner, Bluetooth connectivity and FM radio. New brand rental cars include USB music player, reversing camera and a mobile charging port too. Moreover, advanced features like GPS navigation system, keyless start, wifi, roadside assistance etc, are chargeable.

What if my car rental was damaged at pickup?

The moment you notice any damage to your reserved vehicle at pickup, immediately inform the car rental agent who can provide you with an alternate. If not so, simply contact us so we can arrange a suitable replacement.

Can anyone else drive my hired car?

No, only the person whose driving license and details are submitted can drive the hired car. You can add an additional driver by providing documents that includes a valid UAE driving license and a visa too but you need to pay some extras for the same. If in case you met an accident and it was found you were not in the driving seat, the police will consider you at a fault besides some incurring fines.

Price and Additional Charges

What costs are included in the rental price?

The car rental costs include VAT taxes, international travel fees, third party liability protection, driver's fees, unlimited mileage fees and breakdown assistance. Costs included may vary depending on the rental agent and destined location. Sometimes the car agents may also require you to pay a security deposit at the rental desk.

What additional charges can apply?

There are no additional costs unless specified by the car rental company. All you need to pay is full rental cost according to your day/weekly/monthly needs. However, a refundable deposit amount may be required depending on the car rental agents as each car hire company has its own policy on additional costs which includes

It is always feasible to know the type of insurance the rental costs include as some companies do not provide car insurance. In such a situation, it's considered as an additional cost.

Fuel Policy

Who pays for the fuel charges?

The fuel expenses are to be paid by the car driver/renter all by himself. At the time of pick up, your vehicle will be filled with a full tank of fuel. Fuel charges are payable at the counter desk. It is always better to check the policy details before booking a car to avoid additional costs.

What type of fuel should be filled in the rented car?

You must always take care while refilling the hired car as you will be charged for filling the car with a wrong fuel type. The charges will include the cost of repairs and days it is kept in the garage. It is your responsibility to reach the car rental staff to check for the right fuel type required by your rented car.


What if I damage my car?

Getting into any sort of accident or damage to the car can be very unpleasant as most of the car rental companies charge extremely high, even for a minor dent. Always keep daily check of your car even before the car rental staff hand over keys of the car.

Is it necessary to look for mileage limitation?

Mileage limitation is the number of kilometres you can drive your car free of cost. When travelling for a short distance travel, a limited mileage isn't a problem but before hiring a car for long-distance travel, one must always look for the mileage limitation. Also, keep track of how far you drive, and calculate all your driving plans in advance so you won't go over the limit and have to pay extra.

Car Rental Insurance

What is CDW insurance? Do I need it?

CDW stands for Collision Damage Waiver which means the car rental company waives the right to collect a high deductible from you if the car is damaged, and most importantly it covers most of the car if you are in a collision and not on a fault. With CDW insurance you only have to pay an excess or deductible, which will be significantly less but without it, you will have to pay for all of the repairs and recovery charges, which can turn out to unbelievable prices.
Make CDW your priority to enjoy travelling because it shifts all the responsibility from the car renter to the car rental company.

Are insurance charges part of the car rental price?

It depends on the car rental company policies but most of them offer CDW insurance within the rental price. However, you should always confirm it with the staff. Usually, there is no insurance for the cars which you get at lower prices than the market.
Moreover, in Dubai, some international companies offer full coverage car insurance with some additional charge or free of cost.

What is full coverage car insurance?

Full coverage insurance is a term which describes having all the main parts of car insurance including property damage, bodily injuries, collisions and all the damage charges.
It's difficult to know what is going to happen on your road trip, but there is certainly a value to enjoy peace of mind while travelling by full coverage car insurance.


Who pays for parking a rented car?

The car renter himself pays for the parking charges of his vehicle according to the parking usage indicated by the parking machines located within/nearby parking lots.

How do I pay for parking my hired vehicle?

There are different modes of payment for parking in Dubai which includes

What are the parking charges in Dubai?

Charges are based on the amount of time your car is parked in a particular parking zone. For most of the parking zones, the charges are AED 2 per hour. For further rules of the parking charges, you can go through the information on the orange and white parking meters. \
Moreover, on Friday's it's free to park in the parking lots.

Guidelines for driving in Dubai

To drive legally in Dubai, the driver must be aged eighteen or over and in full possession of a valid international driving license, a UAE license or a license from an approved country.

Rules and Regulations

Speed limits

All speed limits are clearly marked on road signs so be aware do not cross the speed limit and that too with a hired car because you can be charged a speeding fine of over AED 600.
These FAQ's are built for all the car hirer's in Dubai and the information is collected from various car rental companies. However, you can confirm the above details from Road & Transport Authority (RTA). For suggestion or correction to this section please feel free to mail us on hello@tripjohn.com